At 1300 Melbourne Cab Taxis, we understand that travel plans can change without notice. This Cancellation and Refund Policy explains how cancellations, booking changes, and refunds are handled for our transport services. We aim to keep the process clear and fair for every customer while ensuring that scheduled bookings are managed efficiently.
Booking Cancellation
If you need to cancel your booking, please contact our team as soon as possible. Early notice allows us to update our schedule and assist other passengers. You can request a cancellation through the same method used to make your booking or by contacting our customer support.
- Cancel your booking as early as possible.
- Provide your booking details when requesting a cancellation.
- Late cancellation requests may be subject to charges depending on the booking.
- Special event or advance bookings may have different cancellation conditions.
Refund Policy
Refund eligibility depends on the circumstances of the cancellation and the payment made. If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
- Approved refunds will be processed after verification.
- Refund timing may vary based on the payment provider.
- Service fees or third-party processing charges, where applicable, may not be refundable.
- If a booking is cancelled due to reasons beyond our control, refund eligibility will be reviewed individually.
Changes to Bookings
If your travel plans change, we recommend informing us as early as possible. We will make reasonable efforts to update your booking based on vehicle availability and scheduling. Changes to pickup time, destination, or service type may result in revised charges.
Need Assistance?
If you have any questions about cancellations, refunds, or booking changes for airport transfers, corporate transfers, hotel transfers, parcel delivery, wedding transfers, or event transfers, please contact 1300 Melbourne Cab Taxis. Our team will review your request and provide the appropriate assistance as quickly as possible.