Welcome to 1300 Melbourne Cab Taxis. These Terms and Conditions explain the rules for using our transport services. By making a booking with us, you agree to the conditions outlined on this page. We encourage every customer to read these terms before confirming a reservation. Our goal is to provide a smooth and reliable transport experience for airport transfers, corporate travel, hotel transfers, parcel delivery, wedding transport, and event travel.
Bookings and Reservations
To avoid delays, please provide accurate booking details, including your pickup location, destination, contact number, date, and preferred pickup time. If any information changes after your booking has been confirmed, please let us know as soon as possible so we can make the necessary adjustments where available.
- Provide correct passenger and journey details.
- Keep your contact information up to date.
- Advise us promptly if your travel plans change.
- Bookings are subject to vehicle availability.
Payments
The fare for your trip will depend on the service requested, travel distance, waiting time, and any additional requirements. Payment must be completed using the available payment methods at the time of booking or after the journey, as agreed.
Customer Responsibilities
Passengers are expected to behave respectfully during the journey. Any damage caused to the vehicle due to careless or inappropriate behaviour may result in additional charges. Customers are responsible for ensuring they have all personal belongings before leaving the vehicle.
- Treat drivers and vehicles with respect.
- Check your belongings before leaving.
- Follow all applicable transport and safety regulations.
Cancellations and Changes
If you need to cancel or modify a booking, please contact us as early as possible. Cancellation requests may be subject to applicable conditions depending on the timing and type of booking.
Service Availability
While every effort is made to operate on schedule, delays may occur due to traffic, weather conditions, road closures, or other circumstances beyond our control. We appreciate your understanding in such situations.
Changes to These Terms
1300 Melbourne Cab Taxis may update these Terms and Conditions from time to time without prior notice. Continued use of our services after any changes means you accept the updated terms.